How Support Works....
We pride ourselves on the high quality of customer support
that we offer to our customers. We offer numerous different
forms of support including live one-on-one support, email-based
support, training materials and self serve support. Please
select the appropriate item below:
1. Make sure you are running the latest version of SentryFile:
- Version 5.X: Run the Auto-Update Wizard by logging into your SentryFile System, then click "Management" -> "Server" -> "Check For Updates"
- Version 4.X: Click here to download and install the auto-update utility.
- Version 3.X: Click here to view our downloads page.
Our troubleshooting guide contains solutions for the most common installation,
server and end-user problems. Click here to
view the troubleshooting checklist.
3. Check our Video Training resources (Free):
Watch video demonstrations on how to perform common system tasks, please choose the appropriate version of SentryFile:
4. Post your question in our Support Forum (Free):
Browse our support forum to see if your question has already been answered. If you don't find your
question there, just register as a user in the forum and post it under the most appropriate topic,
a member of our support team (or another user) will answer your post as soon as possible!
5. One-On-One Support with SentryFile Certified Specialist ($250.00/Hr):
We offer one-on-one support at a fee of $250.00 per hour.
We can diagnose and solve problems remotely using Web-Meeting tools.
To purchase a support session, click the link below, checkout, and we will contact you once your payment
has been processed.